{"id":148,"date":"2021-08-17T17:23:42","date_gmt":"2021-08-17T15:23:42","guid":{"rendered":"https:\/\/www.hn-services.com\/?post_type=nos_expertises&#038;p=148"},"modified":"2025-09-01T17:50:33","modified_gmt":"2025-09-01T15:50:33","slug":"support-it","status":"publish","type":"nos_expertises","link":"https:\/\/www.hn-services.com\/fr\/nos-expertises\/support-it\/","title":{"rendered":"Support IT aux utilisateurs"},"content":{"rendered":"\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Augmenter l\u2019efficacit\u00e9 de votre support aux utilisateurs, vitrine de votre DSI.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">VOS PRINCIPAUX ENJEUX<\/h2>\n\n\n\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li><strong>Satisfaction des utilisateurs <\/strong>: garantir la fiabilit\u00e9 et la performance de l\u2019informatique aux utilisateurs.<\/li>\n\n\n\n<li><strong>Apporter de la valeur dans la cha\u00eene de traitement <\/strong>: am\u00e9lioration de l\u2019exp\u00e9rience utilisateur en apportant r\u00e9activit\u00e9, autonomie et maitrise du cycle de vie des Demandes et Incidents.<\/li>\n\n\n\n<li><strong>Maintien en condition op\u00e9rationnel <\/strong>: r\u00e9duire les impacts li\u00e9s aux \u00e9volutions du SI et aux incidents majeurs.<\/li>\n\n\n\n<li><strong>Optimisation des co\u00fbts IT<\/strong> : tout en maintenant un niveau \u00e9lev\u00e9 de satisfaction utilisateur.<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:27px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"SUCCESS STORY | D\u00e9couvrez le t\u00e9moignage de notre client METRO !\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/LyeWH4Nv-3w?start=2&#038;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><figcaption class=\"wp-element-caption\">D\u00e9couvrez le t\u00e9moignage de notre client<\/figcaption><\/figure>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">L&rsquo;OFFRE HN<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Centre Helpdesk Support N1\/N2<\/li>\n\n\n\n<li>Support de proximit\u00e9 <\/li>\n\n\n\n<li>Gestion des assets<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:23px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">MODE DE DELIVERY<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>CDS d\u00e9di\u00e9 forfait\u00e9<\/li>\n\n\n\n<li>ATU<\/li>\n<\/ul>\n\n\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">POURQUOI CHOISIR HN ?<\/h2>\n\n\n\n<p><strong>Capacit\u00e9 \u00e0 proposer une r\u00e9ponse sur-mesure <\/strong>:<br>Nous collaborons avec le client pour cr\u00e9er des processus sur mesure dans une d\u00e9marche d&rsquo;am\u00e9lioration continue.<br><\/p>\n\n\n\n<p><strong>Un engagement fort sur l\u2019am\u00e9lioration des&nbsp; performances <\/strong>:<\/p>\n\n\n\n<p>Nous nous engageons contractuellement sur une \u00e9volution des engagements de niveau de services, une optimisation du dispositif et la mise en \u0153uvre de technologies innovantes (ex : Chatbot, RPA, IA).<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\r\n\r\n    <div class=\"logo-slider container\">\r\n        <div class=\"row\">\r\n            <h2 class=\"titre\">Ils nous font confiance<\/h2>\r\n        <\/div>\r\n        <div class=\"slides autoplay p-5\">\r\n\r\n                                            <div class=\"content-justify-center\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.hn-services.com\/wp-content\/uploads\/2021\/08\/MOA-BNP-PARIBAS-PF.png\" alt=\"BNP Paribas\">\r\n                                    <\/div>\r\n                                            <div class=\"content-justify-center\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.hn-services.com\/wp-content\/uploads\/2021\/08\/UX-BPCE-IT.png\" alt=\"BPCE\">\r\n                                    <\/div>\r\n                                            <div class=\"content-justify-center\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.hn-services.com\/wp-content\/uploads\/2021\/09\/logos-slider-partenaires_LCL-1.png\" alt=\"lcl\">\r\n                                    <\/div>\r\n                                            <div class=\"content-justify-center\">\r\n                                            <img decoding=\"async\" src=\"https:\/\/www.hn-services.com\/wp-content\/uploads\/2021\/08\/ca-assurances.png\" alt=\"CA assurances\">\r\n                                    <\/div>\r\n            \r\n        <\/div>\r\n    <\/div>\r\n","protected":false},"excerpt":{"rendered":"<p>Augmenter l\u2019efficacit\u00e9 de votre support aux utilisateurs, vitrine de votre DSI.<\/p>\n","protected":false},"featured_media":1962,"parent":0,"menu_order":2,"template":"template-page-type.php","class_list":["post-148","nos_expertises","type-nos_expertises","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support IT aux utilisateurs - HN Services<\/title>\n<meta name=\"description\" content=\"Augmenter l\u2019efficacit\u00e9 de votre support aux utilisateurs, vitrine de votre DSI.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hn-services.com\/fr\/nos-expertises\/support-it\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support IT aux utilisateurs - HN Services\" \/>\n<meta property=\"og:description\" content=\"Concevoir vos solutions. 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